WHAT MAKES YOUR PRODUCTS DIFFERENT?
We make the best packable products on the market. We use only the finest materials. From Cordura certified fabrics to durable name brand hardware, and waterproof zippers. Our products are designed to meet your needs in any condition and built to last.
HOW CAN I CONTACT YOU?
For questions, comments, feedback or suggestions, send an email to CustomerService@MatadorUp.com.
WHAT IS YOUR RETURN POLICY?
Returns in the USA: Matador has a standard 30-day return policy from the date of order. Returned goods must be unused and returned in the condition in which they were shipped. Returns after 30 days will not be accepted. Buyer is responsible for the cost of shipping goods back to Matador unless the item is damaged or defective upon arrival.
Please email CustomerService@MatadorUp.com or call Matador Customer Service at 1-720-242-6437 to schedule your return. Upon receiving the item in the condition in which it was shipped, we will process a full refund.International returns: Click here for details
DO YOU OFFER A WARRANTY?
Matador products have a 1 year warranty on material and workmanship from the date of original purchase. If you have an issue with a Matador product within 1 year of the original purchase date, we will replace, refund or repair the item free of charge. This warranty does not cover abuse, unusual use or damaged otherwise caused by the customer outside of normal wear and tear. Purchases from unauthorized retailers on third-party sites, platforms, or stores (example: eBay), may not be covered under warranty. Your original purchase confirmation or receipt will be required to file a warranty claim.
Please contact CustomerService@MatadorUp.com to make a warranty claim. Please include a name and order number, or a photo/scan of your original purchase receipt.
We try to take care of our customers. Though not required to, Matador may consider warranty claims that do not meet the above requirements. If you don't have your original receipt, reach out to CustomerService@MatadorUp.com with your issue and we will determine if we will cover the issue under warranty anyways.
HOW MUCH DO YOU CHARGE FOR SHIPPING?
We offer free shipping on every order within the US. Plus, expedited options at additional cost.
HOW FAST DO YOU SHIP?
Orders placed before 3PM EST / 12PM PST usually ship the same day. Orders placed after that cutoff will ship the next business day.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide. International orders over $100USD ship for free. Conditions do apply. Shipping does not include import duties/taxes. International orders ship via USPS (United States Postal Service) and transfer to the local/federal postal service in the customer's country. Matador is not responsible for any taxes, duties or import fees. These must be covered by the receiver.
ARE DUTIES INCLUDED WITH FREE INTERNATIONAL SHIPPING:Duties and taxes ARE NOT included with free international shipping. Orders placed with Free International Shipping are subject to these terms and conditions (Click or terms).
HOW DO I SHIP TO A DPO ADDRESS?
To ship to a DPO, contact customer service at customerservice@MatadorUp.com so that we can provide you with instructions. It's easy, we promise.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept VISA, Mastercard, American Express, Discover, JBC, Apple Pay, Amazon Payments, and PayPal. You can select your method of payment during checkout.
DO YOU HAVE A STORE WHERE I CAN SEE THE PRODUCT IN PERSON BEFORE I BUY?
Short answer, no. We don't operate our own stores, but we are carried in over 2000 stores worldwide. We don't have a list of stores because we are constantly adding more, but just send us an email and we'll find you the closest one. We also offer a 30-day return policy in case the goods don't live up to your expectations.
HOW DO I BECOME A RETAILER?
Click here for more info: https://matadorup.com/pages/retailers
Our products are designed and engineered from the ground up in our Boulder, Colorado HQ. From concept sketch to finished product we really pride ourselves on creating unique products that make your adventures more convenient. What started as a pocket-sized blanket that unfolds to seat 4 became a passion for designing and developing packable adventure gear. It’s a totally new category that we’re introducing to the world. Our mission is to make your travels and adventures more convenient through high quality packable gear. You can read more about us here: https://matadorup.com/pages/our-story.