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Returns and Exchanges

What is your return policy?
Returns in the USA:
Matador has a standard 30-day return policy from the date of order. Returned goods must be unused and returned in the condition in which they were shipped. Returns after 30 days will not be accepted. Buyer is responsible for the cost of shipping goods back to Matador unless the item is damaged or defective upon arrival. Please email customerservice@MatadorUp.com to schedule your return. We kindly ask for 3-5 business days upon receiving orders to process returns.

International returns:
Matador has a standard 30-day return policy from the date of order. Returned goods must be unused and returned in the condition in which they were shipped. Returns after 30 days will not be accepted. Buyer is responsible for the cost of shipping goods back to Matador unless the item is damaged or defective upon arrival. Shipments rejected at customs due to customer request or refusal to pay duties are not considered to be a return. Voluntarily rejected shipments are subject to THESE TERMS.

To make a return, please email CustomerService@MatadorUp.com and include the name or order number. Upon receiving the item in the condition in which it was shipped, we will process a full refund.
Do you offer exchanges?
The easiest way to go about making an exchange is to return and reorder. Please email customerservice@MatadorUp.com to schedule your return.
Do you provide free return labels?
We do not provide return labels. All buyers are responsible for the cost of shipping goods back to Matador unless the item is damaged or defective upon arrival.
How long does the return process take?
We kindly ask for 3-5 business days upon receiving orders to process returns.