Tracking – Matador
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Tracking

MY TRACKING SAYS "DELIVERED" BUT I HAVEN'T RECEIVED ANYTHING
As soon as the tracking on your order is updated to "Delivered" by the Postal courier, it triggers an automatic email from Matador to let you know your package has been delivered.

Occasionally, a parcel will be marked as delivered by the shipping courier prematurely. If you received a delivery notice, only to find your parcel is nowhere to be seen, here is some information you should know:
SAYS DELIVERED, DOMESTIC
If you receive this notice but the package is not in your mailbox, in your apartment office, or on the doorstep, here are some things to know, organized by courier:

What to do if your order was shipped USPS FIRST CLASS:

USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day.

Our packages can be really small, so they are often delivered to the mailbox like a letter. Please check your mailbox and see if you can find the package. If you have a front desk or reception area, please check with the desk attendant. Also be sure to check with any family members or roommates to see if they received the package on your behalf.

Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information.

If the parcel does not show up (extremely rare occasion), please call the Post Office and file a claim or click here to file online. We can reship the package if it is deemed as lost by USPS. Matador does not refund on packages marked as delivered.

What to do if your order was shipped USPS PRIORITY:

USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day.

Our packages can be really small, so they are often delivered to the mailbox like a letter. Please check your mailbox and see if you can find the package. If you have a front desk or reception area, please check with the desk attendant. Also be sure to check with any family members or roommates to see if they received the package on your behalf.

Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and in the end, they only tell you what your tracking says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information.

If the parcel does not show up (extremely rare occasion), please call the Post Office and file a claim or click here to file online. We can reship the package if it is deemed as lost by USPS. Matador does not refund on packages marked as delivered.

What to do if your order was shipped FedEx:

Allow an extra business day for your parcel to arrive.
File a claim with FedEx: https://www.fedex.com/apps/onlineclaims/?locale=en_US
or call their hotline 1 800-463-3339.
SAYS DELIVERED, INTERNATIONAL
Often times, an international parcel is marked as "delivered" when it arrives at a processing facility, or as soon as the order has been processed over to the new tracking system.

It's very common for there to be a lag in time from when the parcel is marked as "delivered" to when you are notified to pick up the parcel (this may vary with different couriers who have different COD options).

Things to do:
Check your mailbox daily for a notice from your local post to go pick up your parcel.
Contact your local postal service and/or customs office and inquire about your delivery.

Things NOT to do:

Panic - we receive messages quite often from concerned customers who have received a "Delivery" notice, only to find their parcel is nowhere. Without fail, the package is usually delivered a few days later, or a notice from customs is found in the mailbox.

Contact USPS - they are not able to inquire of parcels once they reach a different country.
IF YOUR PARCEL WAS DELIVERED BY FEDEX:
Allow an extra business day for your parcel to arrive.
File a claim with FedEx: https://www.fedex.com/apps/onlineclaims/?locale=en_US
or call their hotline 1 800-463-3339.

If you have further concerns, I recommend reaching out to your local customs office, as they usually have more immediate answers regarding shipping than we do.

Even so, should you have any further questions or concerns, please feel free to reach out to us! We're always happy to help in whatever way we can.