Learn more about our shipping options and transit times here.
What to do if your order was shipped USPS PRIORITY:
USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day.
Our packages can be really small, so they are often delivered to the mailbox like a letter. Please check your mailbox and see if you can find the package. If you have a front desk or reception area, please check with the desk attendant. Also be sure to check with any family members or roommates to see if they received the package on your behalf.
Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and in the end, they only tell you what your tracking says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information.
If the parcel does not show up (extremely rare occasion), please call the Post Office and file a claim or click here to file online. We can reship the package if it is deemed as lost by USPS. Matador does not refund on packages marked as delivered.
What to do if your order was shipped FedEx:
Allow an extra business day for your parcel to arrive.
File a claim with FedEx or call their hotline 1-800-463-3339.
To ship to a DPO, contact customer service at customerservice@MatadorUp.com so that we can provide you with instructions. It's easy, we promise.
View our terms and conditions here.
All shipping costs will be calculated at checkout.
International shipping times can vary depending on where the order is being shipped to and what service was selected at checkout. Shipping times can take anywhere from 3-21+ business days. If tracking has not been updated in more than 14 business days then you may want to contact your customs department and/or local postal service to see if they have this order in their system yet.
We offer different options from USPS, DHL, and FedEx. All available options will be displayed at checkout.
Duties and taxes ARE NOT included with international shipping. Orders placed with international shipping are subject to these terms and conditions.