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Matador "No Fine Print" Warranty

Warranty Claims:
Matador products all carry a minimum 1-year warranty on material and workmanship defects unless otherwise specified. We guarantee your product will remain fully functional for 1 year from the date of purchase for the original purchaser.
To start a warranty claim, please include the following information in your email:

  • Name
  • Order number/proof of purchase
  • Photo of warranty/defect
  • Shipping address
Because we always try to take care of our customers, Matador may still consider warranty claims that do not meet the above requirements. If you have an issue beyond the warranty period or don't have your original receipt, reach out to CustomerService@MatadorUp.com with your issue and we will determine if we can still cover the issue under warranty.
Unauthorized Retailers:
Purchases from unauthorized retailers on third-party sites, platforms, or stores (example: ebay) may not be covered under warranty. 
Matador 1-Year Warranty:
Matador products all carry a minimum 1-year warranty on material and workmanship defects unless otherwise specified. We guarantee your product will remain fully functional for 1 year from the date of purchase for the original purchaser. If you have a functional issue with your product in the first year, Matador will refund, repair, or replace it with one of equal value or condition. This warranty does not cover customer abuse, cosmetic damage, or fabric coatings. Repairs will bring the product back to its original functionality but may not be cosmetically perfect.
Matador 2-Year Warranty:
For products that carry a 2-year warranty: We guarantee your product will remain fully functional for 2 years from the date of purchase for the original purchaser. If you have a functional issue with your product in the first 2 years, Matador will refund, repair, or replace it with one of equal value or condition. This warranty does not cover customer abuse, cosmetic damage, or fabric coatings. Repairs will bring the product back to its original functionality but may not be cosmetically perfect.
Matador 3-Year Warranty:
For products that carry a 3-year warranty: We guarantee your product will remain fully functional for 3 years from the date of purchase for the original purchaser. If you have a functional issue with your product in the first 3 years, Matador will refund, repair, or replace it with one of equal value or condition. This warranty does not cover customer abuse, cosmetic damage, or fabric coatings. Repairs will bring the product back to its original functionality but may not be cosmetically perfect.
Warranty options after warranty period has expired:
If your product has failed after the warranty period, then please email customerservice@matadorup.com and provide a photo of the issue along with proof of purchase to discuss your options.

 

Product Warranty List:
3 Year Warranty:

Advanced Series (Freerain28, Freerain22, Freefly16, Freefly Duffle, Freerain Hip Pack)

Base Layer Series (Camera Base Layer and Laptop Base Layer)

Beast Series (Beast28 and Beast18)

SEG Series (SEG42 Pack and SEG30 Backpack)

2 Year Warranty:

Flatpak Series (Travel Bottles, Soap Bar Case, Waterproof Toiletry Case, Zipper Toiletry Case) 

1 Year Warranty:

On-Grid Series (Backpack, Duffle, Hip Pack, Tote)

Waterproof Travel Canisters (100ml and 40ml)

Ultralight Travel Towels (small and large)

Travel Towels (small and large)

Travel Earplugs Kit

Transit Tote Bag

Toothbrush Caps

Pocket Blanket and Mini

Packable Water Bottle

Packable Hydration Reservoir

Better Tethers

Keychain Mask

Re-Ties

Droplet