Matador products all carry a minimum 1-year warranty on material and workmanship defects unless otherwise specified. We guarantee your product will remain fully functional for 1 year from the date of purchase for the original purchaser.
To start a warranty claim, please include the following information in your email:
- Order number/proof of purchase
- Photo of warranty/defect
- Shipping address
Because we always try to take care of our customers, Matador may still consider warranty claims that do not meet the above requirements. If you have an issue beyond the warranty period or don't have your original receipt, reach out to CustomerService@MatadorUp.com
with your issue and we will determine if we can still cover the issue under warranty.