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CustomerService@MatadorUp.com for prompt service any time
Phone: 1-720-242-6437 (M-F 8AM-6PM Mountain Time)
Matador has a standard 30 day return policy from the date of order. Returned goods must be unused and returned in the condition in which they were shipped. Returns after 30 days will not be accepted. Buyer is responsible for the cost of shipping goods back to Matador unless the item is damaged or defective upon arrival.
To make a return, please email CustomerService@MatadorUp.com and include the name or order number. Upon receiving the item in the condition in which it was shipped, we will process a full refund.
Matador products have a 1 year warranty on material and workmanship. If you have an issue with a Matador product within 1 year of the purchase date, we will replace, refund or repair the item free of charge. This warranty does not cover abuse, unusual use or damaged otherwise caused by the customer outside of normal wear and tear.
Please contact CustomerService@MatadorUp.com to make a warranty claim. Please include a name or order number. If the product was purchased at a retailer, let us know where you bought the product.