FREE SHIPPING on US orders                   FREE INTERNATIONAL SHIPPING on orders over $100 USD* conditions apply

Customer Service

All of your customer service needs in one place.

Questions, comments, product info... we'd love to hear from you.

 

Email: 

Note that email is the fastest, easiest way to get your issue resolved

CustomerService@MatadorUp.com

Phone: 1-720-242-6437 (M-F 8AM-6PM Mountain Time)

 

Returns (USA):

Matador has a standard 30 day return policy from the date of order. Returned goods must be unused and returned in the condition in which they were shipped. Returns after 30 days will not be accepted. Buyer is responsible for the cost of shipping goods back to Matador unless the item is damaged or defective upon arrival.

To make a return, please email CustomerService@MatadorUp.com and include the name or order number.  Upon receiving the item in the condition in which it was shipped, we will process a full refund.

 

International Returns: 

Matador has a standard 30 day return policy from the date of order. Returned goods must be unused and returned in the condition in which they were shipped. Returns after 30 days will not be accepted. Buyer is responsible for the cost of shipping goods back to Matador unless the item is damaged or defective upon arrival.  Shipments rejected at customs due to customer request or refusal to pay duties are not considered to be a return.  Voluntarily rejected shipments are subject to these terms (click for terms).

To make a return, please email CustomerService@MatadorUp.com and include the name or order number.  Upon receiving the item in the condition in which it was shipped, we will process a full refund.

 

International Orders, Shipping, Duties, Taxes, Etc.:

The buyer is responsible for all costs associated with import to the destination country.  This includes all duties, taxes, and brokerage fees associated with the order.  Free International Shipping only covers the cost of shipping and does not include duties or taxes.  Orders placed with the Free International Shipping option are subject to the Terms and Conditions found here (Click for terms).

 

Warranty:

Matador products have a 1 year warranty on material and workmanship from the date of original purchase. If you have an issue with a Matador product within 1 year of the original purchase date, we will replace, refund or repair the item free of charge. This warranty does not cover abuse, unusual use or damaged otherwise caused by the customer outside of normal wear and tear.  Purchases from unauthorized retailers on third-party sites, platforms, or stores (example: eBay), may not be covered under warranty.  Your original purchase confirmation or receipt will be required to file a warranty claim.

Please contact CustomerService@MatadorUp.com to make a warranty claim.  Please include a name and order number, or a photo/scan of your original purchase receipt.

We try to take care of our customers.  Though not required to, Matador may consider warranty claims that do not meet the above requirements.  If you don't have your original receipt, reach out to CustomerService@MatadorUp.com with your issue and we will determine if we will cover the issue under warranty anyways.

Your SEO optimized title page contents